Support
To reach someone on the team, message us on one of the channels below.
Contact
Business details
Albarcode is owned and run by:
- Okoul: Product Building Est. for Information Technology (مؤسسة بناء المنتجات لتقنية المعلومات)
- Unified number at the Ministry of Commerce: 7027683338
- Saudi Arabia
What to include
- The page or file link, if there is one.
- The tool you used: link, image, video, PDF, Wi-Fi, WhatsApp or location.
- Your device and browser, for example iPhone with Safari or Android with Chrome.
- What happened and what you expected, with a screenshot if you can.
Questions
How do I delete a file I uploaded?
Open My codes, choose the code, then Delete code. The file is deleted right away and the code stops working.
How do I report content?
Every file page has a report button that reaches the team directly. If you can't use it, message us with the page link and the reason. We review reports and remove what breaks the terms of use.
I lost the link to my file.
Sign in to the account you uploaded from. All your codes and their links are in My codes.
The code doesn't scan.
Usually the code is too small, the contrast is weak, or the white margin around it is missing. Test the printed copy with a phone camera before handing it out.
I forgot my password.
Enter your email on the sign-in page and tap "Forgot your password?". We'll email you a link to set a new one.
My codes stopped.
Codes stop when a plan ends without payment and work again when you subscribe. Each code's page shows why it stopped.
How do I get a refund?
On the website, a full refund within 14 days of payment. Message us with your account email and the payment date.
The upload failed.
Check the file is within the size shown in the tool and in a supported format. A weak connection can cut the upload; try again on a better network.